Returns & Refund Policy
Last Modified: July 19, 2022
All items marked as “Final Sale” are final and will not be eligible for refunds, store credit, or replacement.
1. ORDER CANCELLATIONS
We do not accept any order cancellations. If you have already submitted your order, you will need to wait until you have received your order and return it to us. Please carefully read this section 2 before returning any product to us.
All sales are deemed final after 60 days from the date of delivery, and we will not accept any return requests after that. We offer return shipping credits to customers who are returning the product from within the United States. Please contact us to inquire about the maximum amount of return shipping credit that is currently offered. We do not offer return shipping credit for international returns.
Full refunds are only issued for returns received within 45 days from the date of delivery. If your return is received after 45 days but before 60 days from the delivery date, we will issue you a store credit in accordance with the provisions of this Agreement.
This returns policy does not cover products listed as ‘non-returnable.’
a) Returns Process
Please send an email to email@example.com with your order number and request a return merchandise authorization (RMA) number. Please note that an RMA must be issued before returning any product. Once you receive the RMA, you will be required to return the product to us.
b) Return of Incorrect Deliveries or Damaged Product
If we delivered an incorrect product to you or the product you received was damaged at the time of delivery, we will gladly issue a full refund to you, including applicable return shipping fees. Please contact us at firstname.lastname@example.org within seven calendar days from the date of delivery along with your order number and the nature of the fault in the ordered product. Once you receive a return confirmation email with an RMA number from us, you will be required to send the product back to us. Any minor variation in color does not qualify as incorrect delivery.
All returned products must satisfy the conditions outlined in Section 2.c) ‘Returned Products’ to qualify for a full refund.
c) Returned Products
We strongly advise you to use a trackable shipping service when returning the product to us. We will not be responsible for any lost parcels or parcels that get damaged in transit, and we will not be able to offer you a refund or replacement until we receive and inspect the returned product. We will only offer you a refund for a returned product if the following conditions are met:
- The returned product must be: unused, in its original condition with all the original packaging, accessories, and manuals included with the product. Where a complimentary gift was included with the purchase, such gift must also be returned unused;
- In case of returns of defective or damaged products, the defect or damage must not be caused by your negligence or failure to follow the product care/use instructions after accepting delivery.
We will inspect all returned products, and we reserve the right to refuse a refund or reduce the amount of refund if the returned product does not comply with the conditions outlined above.
3. REFUND POLICY
Provided the returned product satisfies the conditions set forth in Section 2.c) above, we will issue refunds in accordance with the provisions outlined herein:
Full refunds (including a return shipping credit) will be issued for any local returns in the United States within 45 days from the date of delivery. All returns received after 45 days but before the end of the 60 day period from the date of delivery will receive a store credit.
Except for incorrect or damaged deliveries, international returns will only qualify for a refund of the order's purchase price plus the original shipping fees paid on the order. International returns will not be eligible for return shipping credits, and you will be solely responsible for reclaiming any duty from your local Customs authority.
Once we receive the returned product, we will inspect the product before approving and issuing the refund. All approved refunds will be made to the same payment method you used when you placed your order.